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Tel: +44 (0)15395 65450

What We Do

We focus on improving the customerís experience.
Research Update > 07 October 2013
A guide to understanding the impact of changing digital behaviour on business
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We are experts at analysing all aspects of the customer relationship: user experience, customer services, new media channels, marketing communications and brand.

Our expertise in user experience covers all channels of communication; telephone and email service, face to face service, the Internet and mobile phone applications. 

There are two sides to our work: our strategic insight programme, which provides the most up to date understanding of the latest trends in consumer behaviour; And our client-commissioned, customised research, which is specifically designed to assess the perception and satisfaction of their customers.

Our work spans the full range of consumer research; there are few organisations that are able to synthesise the range of techniques and sources that we can. 


Thank you very much for the quality of your work, your proactiveness and flexibility. We look forward for the future collaboration to better understand customer expectations.
Accor Hotels