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Intersperience are the international consumer research specialists.
Research Update > 10 February 2014
Research reveals that teenagers are communicating more than ever before
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Research Updates and Articles

International (11 updates & articles)

Customer Services

  • Digital Futures White Paper - 07/10/2013
    A guide to understanding the impact of changing digital behaviour on business Read More
  • Contact overload? - 18/05/2013
    Under-18s will test resources to the max as multi-channel contact goes into overdrive Read More
  • Digital Futures - 09/08/2012
     Read More
  • Smartphone shopping revolution - 10/02/2012
    Retailers wary of ‘showrooming’ shoppers who visit stores then use mobiles to hunt for online bargains Read More
  • The Future Consumer - 26/08/2011
     Read More
  • 27% of customers fume at poor service - 12/07/2011
    ‘The Now Culture’ breeds more demanding customers and leaves organisations struggling with multi service channels Read More
  • To Tweet or Not to Tweet - 09/04/2010
    Company followers scour social networking websites for promotions and competitions Read More
  • Moving targets - 09/04/2010
    Who is using internet on the move and what are they doing with it? Read More
  • Fact or Fiction - 17/02/2014
    Brand executives deliver their verdict at Open Ideas on future scenarios which will shape consumer behaviour Read More
  • Communication explosion - 16/02/2014
    Organisations are oblivious and unprepared for the tough communication challenge looming on the horizon Read More
  • 2020 Vision - 15/02/2014
    Is your organisation prepared for the highly demanding, mobile, hyper-local consumer of the future? Read More
  • Channel choices - 08/03/2012
    Multi-channel contact results in more complex relationships between businesses and consumers Read More
  • Opposing tensions - 07/03/2012
    Research highlights tricky juggling act of pleasing customers in a multi-channel environment Read More
  • Dial S for Service - 06/03/2012
    Despite advances in technology, young consumers prefer to use the humble telephone to reach their favourite brands Read More
  • Digital ties that bind - 26/07/2011
    The Now Culture gives rise to a new breed of ‘always-on’ challenging consumers who demand instant responses Read More
  • The dawning of the Digital Age - 25/05/2011
    Understanding how humans adapt to technological changes is critical for organisations to thrive in the Digital Age Read More
  • The Web delusion - 09/02/2011
    Impressive internet sales graphs disguise failings of online retailing Read More
  • Culture clash - 10/11/2010
    New ‘Cultural lens’ challenges European stereotypes Read More
  • India’s perception gap - 12/08/2010
    Media-inspired ‘background noise’ unfairly influences perceptions of Indian call centres Read More
  • Service culture differences - 11/08/2010
    Deep-rooted cultural issues explain divergent customer service expectations across Europe Read More
  • Asking the wrong questions - 10/08/2010
    Traditional customer satisfaction surveys do not ask enough of the right questions Read More
  • High Street v Online - 07/02/2010
    Retailers must develop high street presence as well as online to attract young buyers  Read More
  • Hidden Cost of Self-Service - 07/02/2010
    Companies must balance self-service with human support to avoid losing customer loyalty Read More

Digital (59 updates & articles)

Consumer Behaviour (71 updates & articles)

Other (15 updates & articles)