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Intersperience are the international consumer research specialists.
Research Update > 06 March 2014
Businesses need to understand how to give their customers greater control over personal data
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Research Updates and Articles

International (11 updates & articles)

Customer Services (23 updates & articles)


  • Customers demand data control - 06/03/2014
    Businesses need to understand how to give their customers greater control over personal data Read More
  • Digital World - 03/02/2014
     Read More
  • Digital Futures White Paper - 07/10/2013
    A guide to understanding the impact of changing digital behaviour on business Read More
  • Savvy youngsters lie online to protect their digital identities - 22/09/2013
    Youngsters lie online to protect their digital identities Read More
  • 2013 Consumer Trends - 13/12/2012
    Savvy consumers wield knowledge and leverage power through digital connections Read More
  • The New Social - 20/11/2012
     Read More
  • Device Junkies - 20/11/2012
    Digital divide grows as 29% of us use seven or more devices at home Read More
  • Rise of the Tablet - 18/09/2012
    Gulf emerges as multi-tasking digital device owners leave majority of UK consumers trailing Read More
  • Olympian multi-taskers - 14/08/2012
    Home screens in overdrive as one-in-two Brits shared London 2012 experience across several devices simultaneously Read More
  • Digital Futures - 09/08/2012
     Read More
  • Mobile internet frustrations - 12/04/2012
    Cracks show in consumers’ love affair with smartphones as internet performance disappoints Read More
  • Designs on the Future - 20/01/2012
    Website designers may struggle to appeal to sophisticated generation used to online gaming thrills Read More
  • Intersperience New Year Trends Forecast - 15/12/2011
    A guide to digital trends that will impact on consumer behaviour in 2012 Read More
  • Internet on the Move - 21/11/2011
     Read More
  • Consumers cautious on mobile wallet - 14/10/2011
    Uptake of mobile payment systems seen hampered by consumer nerves over security issues. Read More
  • Younger generation shun PCs - 15/09/2011
    Mobility holds key to popularity of tech devices for younger generation Read More
  • The Future Consumer - 26/08/2011
     Read More
  • 27% of customers fume at poor service - 12/07/2011
    ‘The Now Culture’ breeds more demanding customers and leaves organisations struggling with multi service channels Read More
  • Stretching social ties - 12/04/2011
    Prolific online friendships strain human capacity to maintain meaningful relationships Read More
  • Friend or foe? - 17/03/2011
    Digital Selves highlights benefits of social networks but uncovers growing awareness of negatives Read More
  • Digital Selves - 15/12/2010
     Read More
  • Christmas carols bring out shoppers - 13/12/2010
    52% say searching shops for presents gets them in the festive spirit Read More
  • Ladies who like to network - 27/08/2010
    Gender divide emerges in new analysis of social networking phenomenon Read More
  • Lost online - 06/08/2010
    Organisations could alienate as many as 27% of their customers following an overhaul of their websites Read More
  • Websites on smart phones - 27/07/2010
    Companies that shrink-wrap websites on to smart phone screens fail to understand customer behaviour Read More
  • Not the smartest move - 19/07/2010
    Mobile phone operators that scrap unlimited data plans will stifle demand among key group of buyers Read More
  • Cyber relationships - 11/07/2010
    Online encounters tear up relationship rulebook as ‘instant intimacy’ requires new etiquette code Read More
  • Family consumers hold the key to iPad success - 11/07/2010
    Family consumers hold the key to iPad success Read More
  • Spenders or Savers? - 09/07/2010
    No evidence of return to spending despite post-election uptick in confidence Read More
  • Online shopping fans - 21/06/2010
    Under 25's enjoy online shopping less than over 25's Read More
  • Senior Moments - 18/06/2010
    New wave of silver surfers makes a splash in social networking scene Read More
  • To Tweet or Not to Tweet - 09/04/2010
    Company followers scour social networking websites for promotions and competitions Read More
  • Moving targets - 09/04/2010
    Who is using internet on the move and what are they doing with it? Read More
  • Online expectations missed - 10/02/2010
    Consumers spend less online than anticipated Read More
  • Too much, too soon? - 07/02/2010
    Rush to sophisticated e-Government is leaving behind the people systems are meant to serve Read More
  • Smarter than the average phone - 14/02/2014
    Globally more people have mobile phones than toothbrushes and consumers want them to control all aspects of their domestic lives Read More
  • Security conscious kids - 09/03/2012
    Kids prove they are switched on when it comes to managing personal information on computers Read More
  • Opposing tensions - 07/03/2012
    Research highlights tricky juggling act of pleasing customers in a multi-channel environment Read More
  • Kids demand ‘do-it-all’ mobiles - 23/11/2011
    Techno-savvy multi-tasking children demonstrate that the mobile age has arrived in the UK Read More
  • ‘Connected Generation’ - 22/11/2011
    Children and teens embrace internet as a constant companion and virtual global playground Read More
  • Digital ties that bind - 26/07/2011
    The Now Culture gives rise to a new breed of ‘always-on’ challenging consumers who demand instant responses Read More
  • 'Fact' or 'Fiction' - 26/07/2011
    M-Agers entering the workplace will force internal restructuring for businesses Read More
  • Smartphone commerce - A smart idea? - 26/07/2011
    Despite the increasing sophistication of retailers consumers remain reluctant to purchase with their smartphones Read More
  • I am my smartphone - 26/07/2011
    Study reveals how smartphones are changing the way we live and the far-reaching implications for business Read More
  • Scoring
    - 28/05/2011
    Research highlights generation gap in number of friends people claim on social networking sites Read More
  • Global reach, local scale - 27/05/2011
    Globalisation has made it easier to reach potential customers but has also highlighted the need to be more aware of cultural differences Read More
  • Enter the world of Integrated Reality - 26/05/2011
    The next generation of shoppers have a view of the world which most retailers do not fully understand Read More
  • The dawning of the Digital Age - 25/05/2011
    Understanding how humans adapt to technological changes is critical for organisations to thrive in the Digital Age Read More
  • Changing world of consumers - 10/02/2011
    Traditional consumer research fails to discover what is really important to consumers in their everyday lives Read More
  • The Web delusion - 09/02/2011
    Impressive internet sales graphs disguise failings of online retailing Read More
  • At home with the iPad - 08/02/2011
    iPad brings a new way to enjoy intergenerational fun in the modern home Read More
  • This year’s must-have? - 11/11/2010
    Huge interest in iPad suggests tablet computers will come of age this Christmas Read More
  • Mobile internet users opt for short sharp bursts - 10/05/2010
    Research reveals ‘extreme micro usage’ patterns in people accessing internet on the move Read More
  • Game-changing dynamics of Gen Y - 10/05/2010
    How tapping into the mindset of Generation ‘Y’ can positively impact your bottom line Read More
  • iPad highlights changing internet - 10/05/2010
    The internet has moved on but companies fail to realise that means big changes for them Read More
  • 'Informed rejecters' shun mobile internet - 10/05/2010
    The most obvious audience for mobile internet devices is the hardest to win over Read More
  • Digital Ageing and the Internet - 07/02/2010
    Competitiveness depends on how a population learns to exploit the internet, not how many are online Read More
  • High Street v Online - 07/02/2010
    Retailers must develop high street presence as well as online to attract young buyers  Read More
  • Birth of the M-Agers - 07/02/2010
    Radical approach needed to reach next generation of M-Agers Read More

Consumer Behaviour (71 updates & articles)

Other (15 updates & articles)