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Intersperience are the international consumer research specialists.
Research Update > 22 September 2013
Youngsters lie online to protect their digital identities
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Research Updates and Articles

International (11 updates & articles)

Customer Services (23 updates & articles)

Digital (59 updates & articles)

Consumer Behaviour

  • Digital World - 03/02/2014
     Read More
  • Digital Futures White Paper - 07/10/2013
    A guide to understanding the impact of changing digital behaviour on business Read More
  • Savvy youngsters lie online to protect their digital identities - 22/09/2013
    Youngsters lie online to protect their digital identities Read More
  • Contact overload? - 18/05/2013
    Under-18s will test resources to the max as multi-channel contact goes into overdrive Read More
  • 2013 Consumer Trends - 13/12/2012
    Savvy consumers wield knowledge and leverage power through digital connections Read More
  • The New Social - 20/11/2012
     Read More
  • Rise of the Tablet - 18/09/2012
    Gulf emerges as multi-tasking digital device owners leave majority of UK consumers trailing Read More
  • Digital Futures - 09/08/2012
     Read More
  • What price privacy? - 18/06/2012
    Legal moves on internet privacy highlight rising tension between control and convenience. Read More
  • Smartphone shopping revolution - 10/02/2012
    Retailers wary of ‘showrooming’ shoppers who visit stores then use mobiles to hunt for online bargains Read More
  • Designs on the Future - 20/01/2012
    Website designers may struggle to appeal to sophisticated generation used to online gaming thrills Read More
  • Intersperience New Year Trends Forecast - 15/12/2011
    A guide to digital trends that will impact on consumer behaviour in 2012 Read More
  • Internet on the Move - 21/11/2011
     Read More
  • Consumers cautious on mobile wallet - 14/10/2011
    Uptake of mobile payment systems seen hampered by consumer nerves over security issues. Read More
  • Younger generation shun PCs - 15/09/2011
    Mobility holds key to popularity of tech devices for younger generation Read More
  • The Future Consumer - 26/08/2011
     Read More
  • 27% of customers fume at poor service - 12/07/2011
    ‘The Now Culture’ breeds more demanding customers and leaves organisations struggling with multi service channels Read More
  • One third of cash-strapped Brits shelve holiday plans - 16/06/2011
    Half of shoppers say spending habits have changed greatly due to government cuts Read More
  • Stretching social ties - 12/04/2011
    Prolific online friendships strain human capacity to maintain meaningful relationships Read More
  • Friend or foe? - 17/03/2011
    Digital Selves highlights benefits of social networks but uncovers growing awareness of negatives Read More
  • Economic anxiety deepens - 01/03/2011
    Survey reveals more spending curbs in store as fears over household finances intensify Read More
  • 1 in 6 Christmas gifts go missing - 17/01/2011
    Internet shopping fails to deliver to customers and the bottom line Read More
  • Christmas sales fall £245m - 17/01/2011
    Economy worries, not snow, to blame for £245m Christmas sales plunge Read More
  • Digital Selves - 15/12/2010
     Read More
  • Christmas carols bring out shoppers - 13/12/2010
    52% say searching shops for presents gets them in the festive spirit Read More
  • Hedonists or workaholics? - 20/10/2010
    Evidence emerges of contrasting European attitudes to work and play Read More
  • Eastern European cultural conundrum - 17/09/2010
    Marketeers risk missing golden opportunities in Eastern Europe if they ignore research on critical cultural differences Read More
  • A long, slow recovery - 08/09/2010
    Consumer confidence and sense of job security improving, allaying fears of UK “double dip” Read More
  • Lost online - 06/08/2010
    Organisations could alienate as many as 27% of their customers following an overhaul of their websites Read More
  • Not the smartest move - 19/07/2010
    Mobile phone operators that scrap unlimited data plans will stifle demand among key group of buyers Read More
  • Cyber relationships - 11/07/2010
    Online encounters tear up relationship rulebook as ‘instant intimacy’ requires new etiquette code Read More
  • Family consumers hold the key to iPad success - 11/07/2010
    Family consumers hold the key to iPad success Read More
  • Spenders or Savers? - 09/07/2010
    No evidence of return to spending despite post-election uptick in confidence Read More
  • Online shopping fans - 21/06/2010
    Under 25's enjoy online shopping less than over 25's Read More
  • Senior Moments - 18/06/2010
    New wave of silver surfers makes a splash in social networking scene Read More
  • To Tweet or Not to Tweet - 09/04/2010
    Company followers scour social networking websites for promotions and competitions Read More
  • Moving targets - 09/04/2010
    Who is using internet on the move and what are they doing with it? Read More
  • Online expectations missed - 10/02/2010
    Consumers spend less online than anticipated Read More
  • Fact or Fiction - 17/02/2014
    Brand executives deliver their verdict at Open Ideas on future scenarios which will shape consumer behaviour Read More
  • Communication explosion - 16/02/2014
    Organisations are oblivious and unprepared for the tough communication challenge looming on the horizon Read More
  • 2020 Vision - 15/02/2014
    Is your organisation prepared for the highly demanding, mobile, hyper-local consumer of the future? Read More
  • Channel choices - 08/03/2012
    Multi-channel contact results in more complex relationships between businesses and consumers Read More
  • Opposing tensions - 07/03/2012
    Research highlights tricky juggling act of pleasing customers in a multi-channel environment Read More
  • Dial S for Service - 06/03/2012
    Despite advances in technology, young consumers prefer to use the humble telephone to reach their favourite brands Read More
  • It’s a Kindle Christmas - 25/11/2011
    Electronic book readers top the wish list of stocking fillers this Christmas Read More
  • Cold climate for retailers - 24/11/2011
    Online retailers must avoid repeat of 2010 fiasco when one in six were left without presents Read More
  • Digital ties that bind - 26/07/2011
    The Now Culture gives rise to a new breed of ‘always-on’ challenging consumers who demand instant responses Read More
  • 'Fact' or 'Fiction' - 26/07/2011
    M-Agers entering the workplace will force internal restructuring for businesses Read More
  • Smartphone commerce - A smart idea? - 26/07/2011
    Despite the increasing sophistication of retailers consumers remain reluctant to purchase with their smartphones Read More
  • I am my smartphone - 26/07/2011
    Study reveals how smartphones are changing the way we live and the far-reaching implications for business Read More
  • Scoring
    - 28/05/2011
    Research highlights generation gap in number of friends people claim on social networking sites Read More
  • Global reach, local scale - 27/05/2011
    Globalisation has made it easier to reach potential customers but has also highlighted the need to be more aware of cultural differences Read More
  • Enter the world of Integrated Reality - 26/05/2011
    The next generation of shoppers have a view of the world which most retailers do not fully understand Read More
  • The dawning of the Digital Age - 25/05/2011
    Understanding how humans adapt to technological changes is critical for organisations to thrive in the Digital Age Read More
  • Consuming passions - 11/02/2011
    Brits believe the way to the heart is still through the stomach as candlelit dinner ranks as top treat for lovers Read More
  • Changing world of consumers - 10/02/2011
    Traditional consumer research fails to discover what is really important to consumers in their everyday lives Read More
  • The Web delusion - 09/02/2011
    Impressive internet sales graphs disguise failings of online retailing Read More
  • At home with the iPad - 08/02/2011
    iPad brings a new way to enjoy intergenerational fun in the modern home Read More
  • Comfort purchases - 12/11/2010
    Consumers regularly spend on treats despite worries over tighter household finances Read More
  • This year’s must-have? - 11/11/2010
    Huge interest in iPad suggests tablet computers will come of age this Christmas Read More
  • Culture clash - 10/11/2010
    New ‘Cultural lens’ challenges European stereotypes Read More
  • A lack of Christmas cheer - 09/11/2010
    Nervous shoppers expect to spend less this year on presents and food  Read More
  • Asking the wrong questions - 10/08/2010
    Traditional customer satisfaction surveys do not ask enough of the right questions Read More
  • Games without frontiers - 09/08/2010
    Research into the culture of European consumers reveals five key clusters Read More
  • Mobile internet users opt for short sharp bursts - 10/05/2010
    Research reveals ‘extreme micro usage’ patterns in people accessing internet on the move Read More
  • Game-changing dynamics of Gen Y - 10/05/2010
    How tapping into the mindset of Generation ‘Y’ can positively impact your bottom line Read More
  • iPad highlights changing internet - 10/05/2010
    The internet has moved on but companies fail to realise that means big changes for them Read More
  • 'Informed rejecters' shun mobile internet - 10/05/2010
    The most obvious audience for mobile internet devices is the hardest to win over Read More
  • Digital Ageing and the Internet - 07/02/2010
    Competitiveness depends on how a population learns to exploit the internet, not how many are online Read More
  • High Street v Online - 07/02/2010
    Retailers must develop high street presence as well as online to attract young buyers  Read More
  • Birth of the M-Agers - 07/02/2010
    Radical approach needed to reach next generation of M-Agers Read More

Other (15 updates & articles)