Contact Us
Tel: +44 (0)15395 65450
Email: enquiry@intersperience.com
Paul Hudson
Paul Hudson CEO of Intersperience
View Paul's Blog >
Guest Bloggers

Why self-service isnít customer service

Iíve been meaning to write this blog for some time, ever since we posted our article ĎThe Hidden Cost of Self-Serviceí in our eJournal in February 2010. Iím sure there were many people that agreed with its sentiment and also many who didnít; so I wanted to explain some more about the research that underpins that article.

Self-service offers many benefits to the customer Ė convenience, speed...

1 | 2 | 3 | 4 | 5 | 6